Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. VM will only send out one at a time, and there must be at least 7 days before ordering each one. Thank you for posting about your issues with the Wi-Fi Pod. Certainly a pod can help with this. ) he went through and ordered the pod for me, so hopefully will come through and be free. SpeedQuickStart, set up and connections. . This happens on 2 sides across my house so I guess I need 2 pods to keep it running smooth. I have no coverage in at least one room in the house so need boosters, I've used the connect app to check speed in each room and for one room it either doesn't register at all and says it's not working or shows download sp. The pods will work together with the Virgin Media Hub to create a WiFi bubble that covers your entire home, eliminating black spots in the process. The VM connect app says go to 'my virgin media' account and order a WiFi pod? The contact phone number rings out for ages. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. The app says I'm optimised, but I cannot find a way to order my first WiFi pod to overcome my issues. Have you downloaded and used the Connect App yet? It'll test the connection in your home, detect black spots, and also help you order a. 0 Kudos. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. Hi Having a few bedrooms with weak signals (below 20Mb), I've attempted to use the Connect app to confirm and then allow me to order a WiFi pod. (Spoiler: there is no modem mode currently on the 5x), Thanks for your response here and welcome back. đ I will assist you on this and send a private message. Further exclusions & legal stuff apply. When I run the Virgin Connect scan I get 'oops, something went wrong, try again or call 0345 454 1111 etc'. Sorry to hear that you've been unable to order your pod via connect app. Hello, changed to the 02 volt bundle how do I go about getting pods sent as WiFi is poor , cheers dan - 5187682. Smart Wi-Fi Pod Support. . While connect to WiFi, Tap Iâm ready. If everythingâs okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. Hi, have done a Wi-Fi scan on the connect app and have three rooms less than 7meg download speed, but doesnât show me how to order Wi-Fi pods. If it is poor again after the rescan, it. Thanks newapollo. Welcome to Virgin Mediaâs help and support page. . Seems to be a common problem. Then Start the scan again. SpeedOnce you've installed your 1st/2nd one you have to wait a week before you can order your next - This is to give your new devices time to settle into the home and avoid sending out unneeded Pods đ Usually the first step towards ordering them would be to download the Connect App and doing a broadband scan in all the rooms in your home. If you which to go through the diagnostic process for this, I will send you a private me. i don't have time to sit on a call to customer service for an hour. Virgin TV 360. If the scan picks up that you need a pod it will allow you to order some. 0 Kudos. Pods are only free to customers on the 1GB, Ultimate Oomph or Volt packages - is that you? If so they are worth trying - they should work for you. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. We would like to show you a description here but the site wonât allow us. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. Networking and WiFi. QuickStart, set up and connections. Once this has been done it will advise if a pod is needed and then will allow you to order. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. If you need a second or third Pod, sign in to My Virgin Media, click on Your Package and follow the steps in the WiFi Max tab. Then Start the scan again. I will be able to assist you on this and get a pod sent out. . In 2 rooms in the house we are getting below 20mbs and in one room, weâre getting no connection. Sign in to My Virgin Media You can also order WiFi Max or get a second or third WiFi Pod,. Chatter and natter. I've recently changed my package to a Volt package, which includes access to up to 3 Wi-Fi pods. Apologies for the delay in responding. Phone. The app guides you through optimal pod placement and. Hmm. Signal does not reach my bedroom. We're here to help. Hey , Welcome to the community and thanks for taking the time to post your issue on the forums. Tap Add a room, Tap the room you're in. Stream from Virgin Media. ⢠While connect to WiFi, Tap Iâm ready. Account - Mobile. Virgin TV 360. 0" for 10 devices in. After it has done this, it suggests that you 'rescan' the room. They are free on Volt, 1GB or Oomph bundles. £40-100 (thatâs ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Scan complete, Tap continue. . Wait 2 mintues for Scan. If that doesn't work you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Here you can change your network name (SSID) and password, choose which. V6. We've also been upgraded to Volt 500, so understand we are eligible for a free Wifi Pod. VM now supply âwifi Podsâ (no longer doing cheap and cheerless âboostersâ). I'm fuming , how come Virgin media are quick to take yer money when things go up, but will not get back in touch with you when you have a problem, I thought I was OK on phone and laptops, regarding things I need to find out , but trying to order pods , to try and get better wi fi speeds is a nightmare, doing a. I have spent house on the phone getting nowhere to order the pods. At least 30Mbps download speeds in every room or £100 one-off credit. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Options. Tap Start the scan. Stay safe online. Hi, I too am having similar problems. Please try the below steps as it should help if a Pod is needed; ⢠Tap Start the scan. I have spent weeks now, on the vm connect app, customer service phone calls and live chat to no avail. . I would first recommend downloading and signing into the Virgin Media Connect App to run a check on your home. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @Zahra_m27 . Just - 5241257. Just so you know pods are only free if you're on the top internet package or have a volt package (O2 and virgin package) else you have to pay for the pods. Sorry to see you are having problems ordering the wifi boosters. Is this correct, if so is there anybody that can help. Hi @lojelo5 - thank you for getting back to us. If it finds a potential signal-less spot, itâll test our broadband speed to the WiFi Hub to make sure there isnât a problem with your network. Re: Order Wi-Fi pods on â21-07-2022 16:00 You do have to call in to order the first one (cant do it online t- he website is borked) - or try the web-chat or whatsapp functions (that has worked for some) - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . The app says itâs poor and to order one but donât have a clue how to. Check out the do's and don'ts, in our Community FAQs. Security matters. Tap Add a room, Tap the room you're in. Only a button that says "Learn about Wifi pods", which goes to the "Activate Wifi Max" page. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever but it isnât the simple plug and play option of the Pod (s). Then Start the scan again. Wifi pod issues in Networking and WiFi yesterday; WiFi pods in Networking and WiFi Friday; Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Instructing devices onto specific pods in Speed Friday; Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi FridayWe recently had our Hub 5 installed by Virgin. Tap Add a room, Tap the room you're in. Manage Your Account. Speak soon, Nat. Hi @Pinkle89 thanks for getting back to us. To do this, youâll need to wait until you receive your tracking email. There's areas of my house that get no wifi signal. This shiny new version of the app is the control unit for your WiFi that helps get your Virgin Media broadband up and running. Scan your home using the Virgin Media Connect app and, if it finds signal blackspots, you can order an Intelligent WiFi Pod by calling 0800 064 3850. To check if a Pod is needed, use the Connect App to do a wireless scan in the property. I've tried using the Connect App, and it finds rooms with poor connectivity, but I don't get the option to order them. you will be. on â04-05-2023 16:40. (The app needs to show you get download speeds under 20Mbps to be able to order the pod ) Please try following the instructions <<< here >>>Mobile Your Account. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. Once this is done, you can add more Pods (up to a total of 3) at a later date. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. While connect to WiFi, Tap Iâm ready. Our new WiFi Max service allows you to have up to 3 pods. Then Start the scan again. Hi Aisha, I have also been trying to order 1 Wifi Pod as I have poorly signal i a couple of places in my housew but I cannot find where to. You cannot use a âpurchasedâ VM pods. These are all described as "Great" with a green circle, and don't give me the option of ordering a WiFi pod. Tap Start the scan and then. Not ideal when the Connect app only occasionally decides to recognise the hub. SpeedSee the following page for details, including how to order online via My Virgin Media or through the Connect app. Tap Start the scan ; Then Start the scan again ; While connect to WiFi, Tap Iâm ready ; Wait 2 mintues for Scan ; Scan complete, Tap continueI upgraded my package a week ago and the new one includes 3 wifi pods. The app says I'm optimised, but I cannot find a way to order my first WiFi pod to overcome my issues. I have arranged for your 2nd pod to be delivered and you can track this online. While connect to WiFi, Tap Iâm ready. Please look out for the envelope on the top right of. Add a Comment. Options. We really want this Virgin installation to work - 500mbps in the front room and 0mpbs in a bedroom is a little extreme! Thanks. Browse Virgin Media Virgin Media Community. Browse Virgin Media Virgin Media Community. Home Phone. Thanks - Steve Hi. Tap Add a room, Tap the room you're in. About our help and support page. Phone. If everythingâs okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. Hi I've been upgraded to Volt but can't see anything on my broadband account on the app, its just a blank page. But only if the speeds are consistently below 20Mbps in that room. I have set up the new hub 5 router and have good reception close to the Hub 5, but have poor WiFi in the kitchen at the back of the house. Wi-Fi Blackspots - How to order a Wi-Fi pod. You can also order WiFi Max or get a second or third WiFi Pod, through one of our accessible contact options, if you need to use these. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are ÂŁ8 a month. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. Scan complete, Tap continue. While connect to WiFi, Tap Iâm ready. While connect to WiFi, Tap Iâm ready. Browse. Wifi keeps dropping out in some of the rooms of my house. Scan your home using the free Virgin Media Connect app and, if it finds signal blackspots, you can now order an Intelligent WiFi Pod by calling 0800 064 3850. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) When the scan is complete tap Optimise WiFi. VM will only send out one at a time, and there must be at least 7 days before ordering each one. See where this Helpful Answer was posted. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. To run the scan, simply connect to your. Hi @BenCuiffe . And thatâs not all â if youâre a. This promotion means you wonât pay the usual setup fee of £35. Networking and WiFi. Networking and WiFi. Stream from Virgin Media. While connect to WiFi, Tap Iâm ready. Hi stiffers The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. Sorry to hear of the wireless network issues experienced and the problems getting another pod ordered, we appreciate you raising this via the forums and welcome to the community. I know I have. In one room the wifi is intermittent and sometimes disconnects because of weak signal. I'm going round in circles trying to get a pod online or within the My Connect app. VM will only allow you to order 1 every seven days to the maximum of 3 pods, When checking speed etc from the pod remember to disconnect your wifi on your device and the then reconnect, try this first standing over the pod, then move further away and see what happens. Right here we go, i have one pod already succesfully ordered after scanning on the connect app, it does a great job and really need another but scanning again doesnt give me the ordering option like before, just tells me to call so i went on to chat and had the chat transferred to Whatsapp. I might be missing something but I can't find any order form and have 3 rooms with below 10Mb. They may even be able to get you a better offer if you're not in a contract so becomes a 2 in 1, but that's the easiest route. I am so sorry to hear you're experiencing some issues and complications with your Wi-Fi Pod and are considering returning it. However they can be chargeable depending what package you on. If you can wait then wait here and a mod will help you else call CS who will order them for you. I was advised at the time to wait seven days and then order these through the My Virgin Media app but I cannot find any way to do this either in that app or elsewhere. Tried to call but no go there either. 0 Kudos. They can also use your homeâs electrical wiring to transmit the signal, like our Powerline. I did the latter and was "accidentally" charged an extra £3/ month on top of my volt package so just make sure they don't do that if you're entitled to them. Regards, Steven_L. Still having problems? You might need an intelligent WiFi Booster to give your signal, well, a boost. Then Start the scan again. · Tap Add a room, Tap the room you're in. Regards. I'm sorry to hear about the issues with the Connect App and the Wi-Fi when you're trying to scan the house. Welcome back to our community forums and sorry to hear you have been unable to reach our team to order a WIFI pod. an hour ago. Is there a good reason - 5444366. More on accessibility contact options Guy very helpful explained that sales couldnt order but would get through to tech team but the wifi pods wouyld be free, put me on hold and after 25 minutes, tech team member answered ask what the problem was (blackspots in bedroom low sig 12 meg. Complaints. 0 Kudos. All the information you need to setup your first Pod or fix an issue can be found here. Thank you so much for your help! I've run the network diagnostics as per your instructions, and yes it shows the temperature of my Hub 3. Here youâll find all the help you need for Virgin Media related problems and issues. To install a mesh WiFi Pod, follow these simple instructions in our installation guide . Complaints. ⢠Tap Add a room, Tap the room you're in. Account - Cable. Thanks,Please try the below steps as it should help if a Pod is needed; ⢠Tap Start the scan. And sorry that you require a pod. Thanks for confirming your details via private message @k850ilw. Hi, have done a Wi-Fi scan on the connect app and have three rooms less than 7meg download speed, but doesnât show me how to order Wi-Fi pods. Please can you try the below steps for me on the app as it should help sort this; Tap Start the scan. While connected to WiFi, Tap "Iâm ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. Plus, No way to access to customer support thru phone, or live chat. Virgin Media WiFi pods are designed for easy plug-and-play setup with the Intelligent WiFi Plus app. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. The only problem is duri. Hi Im struggling to get these Wifi pods ordered, keep getting sent to different websites and then get to a deadend! can someone please help - 5174755. The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you. . At least 30Mbps download speeds in every room or £100 one-off credit. Tap Start the scan. Stream from Virgin Media. My Virgin Media App. · While connect to WiFi, Tap Iâm. Whilst they may be included in the package, a pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. It's unclear just how to get this - the connect app is a little inconsistent, and I can't find anywhere to order it online. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)Iâve not worked out a combination of phone number options that gets me through to tech support with a human at the other end. Please look out for the envelope on the top right of. Tap Start the scan. The firm said that the pods and the Media Hub. This does not seem correct, given we are. Scan complete, Tap continue. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. On several occasions I have called virgin media to order a wifi pod, to then be told exactly what I want to hear that the tracking details will be emailed to me within 4 hours. QuickStart, set up and connections. . Virgin Media Community. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the. Fix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. Can anyone advise please? Weâve ran several scans using the app of our home. Same issue as everyone else - VM connect detects the "fair" connection (27mbs download ) but there is no way to order a pod. And the pods should be delivered within 72 hours. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your home needs every day. The pods will work together with the Virgin Media Hub to create a WiFi bubble that covers your entire home, eliminating black spots in the process. Can anyone help. However, I don't have any options for ordering a Pod through the app. While connect to WiFi, Tap Iâm ready. I went on the Virgin Chat and the agent said they would organise a pod. Simply sign into My Virgin Media and you will see your orders on your account dashboard. Options. We recently had VM fibre installed and the engineer said we needed to wait 14 days before ordering any WiFi Pods. I know I have. I called to speak to someone and they said they couldn't order as had to use Virgin Media app to scan and it would give me an option to order. QuickStart, set up and connections. QuickStart, set up and connections. TV. Virgin Mobile. Networking and WiFiI upgraded to the Gig1 service and was told I could order up to 3 wifi pods. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Please let me know how you get on. . I did the latter and was "accidentally" charged an extra £3/ month on top of my volt package so just make sure they don't do that if you're entitled to them. The results show a few problems - it says "The device xx:xx:xx:xx:xx:x has low signal strength, please move it closer to Hub 3. Stream from Virgin Media. · Wait 2 mintues for Scan. We would like to show you a description here but the site wonât allow us. I recently switched to Virgin Media broadband and had a Hub 5 installed, but am now experiencing limited WiFi coverage. The pods can only be sent out one at a time too. I have a deadzone in my pantry and need to get wifi working so my smart lights can work. Our home scan feature will guide you from room to room to carry out WiFi speed tests. Thanks in advance. SpeedHi BenHawkeye . Hello, I wonder if someone can help me to order my first WiFi pod please. WiFi Max customer? Donât forget to get the Virgin Media Connect app to use with your new WiFi Pods. Virgin Phone Switchover. Otherwise WiFi Max is an £8 Monthly addition to. Can a kind soul pl. While connect to WiFi, Tap Iâm ready. Either wait here for a mod to reply which could take a while or call VM. Wait 2 mintues for Scan. Forum; Apps. Networking and WiFi. Browse. Account - Mobile. I have the 1gb package, I have run the speed test which confirmed the. Eventually got through to a lady in India who was very pleasant to speak to, but clearly non-technical and had trouble thinking outside. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Phone. Then Start the scan again. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. Very poor customer serviceFrom 4 tests in 3 rooms, I got download speeds of 14, 5, 8 and 15 Mbps with corresponding upload speeds of 6, 0, 1 and 6 Mbps. · Then Start the scan again. Despite trying to use the connect app on multiple devices (and in the same room a. I found out there should be an isolation box. Basically I got offered wifi pods before but I had split ssids so they couldn't send them. Tap Add a room, Tap the room you're in. Networking and WiFi. Basically I got offered wifi pods before but I had split ssids so they couldn't send them. Tap Start the scan. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, youâll still be charged £30 for this service. Wireless right beside the hub is averaging 220mbps outwith this room the wireless is just terrible. Download the Virgin Media Connect app now. I have spent an hour looking through the VM website and I can - 5149114. if I use the mobile connect scan option it says my wifi is just great, despite Speedtest showing download speed of 8 and upload of 11 in the room in question when itâs over 3. The connect app has shown that one of the rooms has 10Mbs wifi, which is below the 20Mbs threshold for being able to order a free wifi pod. To change your network name and password, go to the Broadband tab, tap the menu symbol in the top right corner and tap on WiFi networks. Tap Start the scan. ⢠Start the Scan (do this in every room) ⢠Scan complete. Hm I did this through the app but was never walked through ordering the pods. Connect app informs me we have zero wifi in one bedroom and not much more in the kitchen, and suggests ordering a wifi pod. You need to use the Connect app to perform the Home Scan in the area where the signal is low(est) . Please remain in contact there and we will do our best to help. Tap Start the scan. I have the 1gb package, I have run the speed test which confirmed there's very poor signal. Tap Start the scan and then. Manage Your Account. Home Phone. Hi, I am paying for the Volt Gig1 service and I have a bit of a black spot in one of my rooms, I should be eligible for a wifi pod however am unable to do so within the connect app. See the following page for details, including how to order online via My Virgoin Media or through the Connect app. They are free on Volt, 1GB or Oomph bundles. Inefficient, extremely poor designed process. SpeedYou can check WiFi speeds to your Hub and devices, manage all your WiFi Pods, tackle common WiFi hiccups, get expert help and loads more, all in one place. Wait 2 mintues for Scan. Sorry to see you are having problems ordering the wifi boosters. See the following page for details, including how to order online via My Virgin Media - 5135255. Our house has a lot of thick internal walls which means the signal doesnât reach far at all - barely outside the room, let alone beyond that where we have a home office. i need to order a pod. You can order WiFi pods from the Virgin Media Connect app. Once this has been done, additional Pods can be ordered via the. Wi-Fi Pods. Sorry to hear of the wireless network issues experienced and the problems getting another pod ordered, we appreciate you raising this via the forums and welcome to the community. John. When I try to get a pod it seems like I an going to be charged even though I am an existing o2 customer who should be able to. The best way to get a pod order is download the Virgin Connect app, from here do a scan. I might be missing something but I can't find any order form and have 3 rooms with below 10Mb. The firm said that the pods and the Media Hub. The hub is located towards the back of my home but I didn't have anywhere near these wireless issues when I had the SH3. Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. I upgraded my set up and it is showing a poor Wi-Fi in an area of my house. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Tap Add a room, Tap the room you're in. WiFi pods are free, if deemed necessary for Volt and Gig1 customers. Scan complete, Tap continue. The home scan feature will guide you from room to room to carry out WiFi speed tests. Then Start the scan again. Hello all, I've run a WiFi scan and have a result of Poor at 5mps in my home office. ⢠Then Start the scan again. I would like to help you with this. I have spent an hour looking through the VM website and I can - 5149114. The pods can only be sent out one at a time too. Can I order a WiFi Pod on the Virgin Media Connect app? Yes, but only if youâre not getting download speeds of at least 20Mbps in every room. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. Tap Add a room, Tap the room you're in. Can anyone advise please? Weâve ran several scans using the app of our home. Best. Manage Your Account. Sorry to hear of the issues with the attempts to order Wi-Fi pods. Then Start the scan again. Then Start the scan again. The home scan feature will guide you from room to room to. The app should detect low signal and allow you to order them straight from there. 0 Kudos. Broadband. If that doesnât do the job, weâll send you up to a total of 3. ⢠Tap Add a room, Tap the room you're in. If so, Tap Optimise. Hi, looking to order Wi-Fi Pod for our home not sure where or how this can be done. Technical assistance just gets an AI that assumes there's a fault. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Scan complete, Tap continue. Best. They are free on Volt, 1GB or Oomph bundles. 10 minutes ago. Very Insightful Person. I'm a Very Insightful Person, I'm. Use the VM connect app or give customer services a call. Virgin Phone Switchover. Stay safe online. SpeedWait 2 mintues for Scan. The WiFi Max guarantee costs just ÂŁ8 per month, or is free to some customers, and promises minimum download speeds of 30Mbps in every room, or a ÂŁ100 bill credit. If the scan picks up that you need a pod it will allow you to order some. And to help keep things ticking over, you get Intelligent WiFi service included and weâll provide up to three signal-boosting mesh WiFi Pods (if theyâre required) to extend your network â at no extra cost with Gig1 Fibre Broadband and our Volt packages. Please help.